Burger King: Bloomington

#1 posting 5.17.2008
A Periodic Look at life in the Fast Food Lane

BURGER KING: Bloomington
This marks the first time I ate at the same restaurant since doing the blog and it marks the first time the order was screwed up. It also marked the first time the completed order (correctly) topped the ten minute mark. I was at Bloomington Kennedy watching the North Tartan program take on some of their former players now playing D1 ball. Burger King is about two blocks away. I got gas and saw the line winding around for food. I decided not to burn the gas, but go in and order. There were two registers open and it seemed as if the teen age guy whose voice cracks from the Simpson's was working the register. It took what felt like forever (over five minutes) to get the order in. I worked off the value meal. The curve ball I threw them was the small onion rings. After completing the transaction the first time I went to the car to discover french fries. Since I ordered the onion rings I went back and showed the order slip and the fries. I got an apology and also a pair of chocolate chip cookies for the problem.

Place: Burger King, 100 W 98th St, Bloomington, MN 55420
Date: Saturday, May 17, 2008
Meal: Lunch
Order: Rodeo Cheeseburger, Small Onion Rings, Medium Diet Coke
Total cost: $3.58
Method: Take out
Time entered line: 12:29 pm (at least three in the order line ahead of me)
order time: 5:20
Wait to pay: 0:15
Wait for food: 2:02
Getting the order right: 3:43
Total elapsed time: 11:20
Insulin dose: 6

The moral of the story: Fast food isn't fast on Saturday afternoon lunch at the peak operating time with little kids and families crowding the orders.
I didn't sit and eat, but I saw the tables which were not cleaned or wiped. I saw trash on the floor, not as bad at some high schools I have been to, but a napkin here and a wrapper there. The drink station was very messy. The napkin dispenser looked like a raccoon got into it. The cover was off and napkins were strewn about. When I was getting my Diet Coke a little girl was trying to dispense ketchup in a little cup. Her aim was off and ketchup was all over the service area.
On Wednesday this Burger King had me in and out, during supper rush, in 2:07. Today it was nine minutes longer.